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Help for Service Seekers

26

Understanding JobPro Home

Tell me about the JobPro Home app.
What kind of tasks or projects can I get done with JobPro?
Which geographical areas does JobPro cover?

Posting a Service Request

Helpful tips for posting a service request.
How does JobPro broadcast my service request?
Will I be charged for posting a service request?
Which of my personal details will be disclosed to the Professionals?
Can I request for other tasks out of the job scope?
I’ve posted my service request. What’s next?
The details of my service request are no longer relevant. Can I edit after posting?

Hiring a Professional

Hiring a Professional. What does that mean?
How do I decide which Professional is the most suited for my service request?
Will I be charged for hiring a Professional?
Can I change my service time slots after hiring?
I’ve hired a Professional for my service request. What’s next?

Communicating with your Professional

How do I get in touch with my assigned Professional?
Why can’t I communicate with the Professional after they completed the job?

Payments

When must I pay the assigned Professional?
How do I pay the assigned Professional?

Ratings & Reviews

Can I change my review?

Cancellations

Can I cancel my service request before it’s assigned?
Can I cancel my service request after it’s been assigned?
What if the assigned Professional cancels the job?

Disputes

I’m having trouble with my service request, what should I do?

Your JobPro Account

Why am I not receiving the OTP?
How do I change my phone number or email address?

Help for Professionals

45

Understanding JobPro Team

Tell me about the JobPro Team app.
How does JobPro work for Professionals?
What does it mean to be an independent Professional?
What are the requirements for becoming a Professional?
How do I register to become a Professional?
Check my application status.
What is a Service Fee?
What is the Escrow Payment?
How does JobPro make money?
Download JobPro Team for Android.
Download JobPro Team for iOS.

Scope of Work, Tools and Materials

AirCond Installation.
AirCond Servicing.
AirCond Unit Removal.
Cleaning Service.
Cooker Hood Installation.
Cooker Hood Servicing.
Gas Delivery Service.
Grass Cutting Service.
Water Closet Installation.
Water Heater Installation.
Am I responsible for the tools and materials?
What are the extras?

On the Job

Not getting hired?
What are the accepted payment methods?
How do I get in touch with my customers?
Why can’t I communicate with my customer after I completed the job?
The customer’s address or job time seems wrong.
I need to reschedule.
What do I do about pets?
Something broke during the job.
Emergencies and accidents.
I felt uncomfortable and unsafe.

JobPro Wallet Withdrawals

How long does it take to receive money withdrawn from my JobPro Wallet?

Your Pro Profile

What do customers see on my Profile?
Can I make my Profile better?
How do ratings work?
I’m new and haven’t been rated yet.
How do I get high rating?
Why did my rating drop?

Cancellations

Can I undo or cancel my availability responses?
Can I cancel my assignment to a job?
What happens if my customer cancels the job?

Your JobPro Account

Updating my information.
I forgot my password. What should I do?

General

3

How can I contact JobPro?
I want to delete my JobPro account.
What will get me suspended from the JobPro platform?

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On the Job

Not getting hired?

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Task Tap Technologies Sdn Bhd © 2020. All Rights Reserved.